Shipping Information
Azur ships to the contiguous 48 U.S. states and Alaska and Hawaii. Orders requiring shipment to international destinations and other U.S territories (such as Puerto Rico and Guam) are subject to special handling as indicated below.†

We currently offer three shipping options within the United States:

The cost for shipping is based on a single flat fee for each shipment, plus additional smaller fees for each item in that shipment. Use the table below as a quick reference for calculating your shipping charge. (For shipments to Alaska and Hawaii see * below).

* For shipments to Alaska and Hawaii, an additional shipping charge of $10.00 for Standard, $10.00 for Express or $15.00 for Premium deliveries will be added to the shipping rates above.

** For item AZ-0090 Azur Product Brochure, Cards, and Information Leaflet (12-pack), the Per Item Fee is $1.99. For item AZ-0100 Azur IDBO Registration Pack (5-pack), the Per Item Fee is $3.99.

† For orders requiring shipments to international destinations and other U.S territories (such as Puerto Rico and Guam), please contact us via email as described in the "Contact Us" section below.

Processing Time: Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

Canceling an Order
You may cancel an order at any time prior to processing at our center by calling toll-free 1-888-698-3275. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policy for easy returns.

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Returns & Exchanges
We'll gladly accept returns for any unused Azur products with their original unaltered freshness seal, upon receiving your items within 30 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Shipping/handling fees are refunded only if the product is defective, being recalled, or erroneously shipped by Azur. Please follow the simple instructions below:

1. To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
2. You must include the packing invoice and all original packaging materials.
3. Please circle the item you wish to return on the copy of your original packing invoice form and write the reason for your return on the back of the invoice.
4. Provide a telephone number in case we have questions.
5. Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
   
   Azur Skin International
   Returns Department
   23679 Calabasas Road, Suite 684
   Calabasas, CA 91302-1502
   
   We cannot accept CODs for returned merchandise.

In the case of shipping damages, please contact the carrier or our customer service department.

Credit will always be issued to the same credit card to which purchases were charged.

We will issue a refund within 2 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

No Packing Invoice? Questions or Comments?

If you do not have the original invoice enclosed with your order from Azur, or should you have any questions or comments, please feel free to call us toll-free at 1-888-698-3275, and a customer service representative will be pleased to assist you.

Exchanges
Please note that we do not offer exchanges for returned products at this time.

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Contact Us
If you have any questions or concerns about our site, your order, shipments, etc. please send an e-mail to customer.support@azurskin.com, or call us toll-free at 1-888-698-3275. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.